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Refund policy

Last updated: 5.02.2026. 

At Aussie Biltong, we’re confident you’ll love our premium, grass-fed beef biltong but on the rare occasion something goes wrong, we’re here to help.

"Satisfaction Guarantee: If you aren't happy, return your unopened product within 30 days for a full refund."

We want you to be happy with your Aussie Biltong. We accept returns for both defective and non-defective items (e.g., change of mind) within 30 days of delivery.

Return Methods & Fees

  • In-Store Drop-off: You may return your item to our Bondi location free of charge.:

    191 Old South Head Rd

    Bondi Junction NSW 2022

  • By Post: You may mail your return back to us. For change-of-mind returns, the buyer is responsible for the cost of return shipping.

  • Restocking Fees: We do not charge any restocking fees.

Condition of Items For a full refund, items returned for "change of mind" must be unopened and in their original packaging. If an item is defective or we sent the wrong product, we will cover all costs to rectify the issue.

 

✅ What We Will Cover

We offer a replacement, refund, or store credit if:

●       Your order arrives damaged or compromised

●       You receive the wrong product

●       There is a quality issue (e.g. spoilage, faulty seal, or packaging error)

●       The product arrives significantly late and has spoiled due to shipping delays


📸 What We Need From You

If something’s wrong, email us within 48 hours of delivery at:
 hello@aussiebiltong.com.au

Please include:

●       Your order number

●       A description of the issue

●       Clear photos of the product and packaging

This helps us resolve it quickly  and improve future orders for everyone.


🔄 How We Resolve It

Depending on the issue, we’ll offer:

●       A replacement shipment

●       A refund to your original payment method

●       A store credit or discount for a future purchase

We’ll always do our best to make it right.


✈️ International Orders

We ship worldwide but can’t control customs delays or restrictions in your country. If your parcel is held, delayed, or returned due to import laws, we unfortunately can’t offer refunds for that.

Please check your country’s import rules before ordering meat-based products.


📦 Returned to Sender?

If your order is returned to us due to an incorrect address, missed delivery, or unclaimed parcel, we can resend it but additional shipping costs may apply. Refunds may not be possible if the product is no longer in resellable condition.

At Aussie Biltong, we stand behind every slice, strip, and shred of our biltong, because it’s made with the best beef in Australia and crafted by a real chef who gives a damn.

So here’s our promise:

If you’re not 100% satisfied with your order, we’ll make it right: no bull.

Whether that means a refund, replacement, or credit toward your next order, we’ll sort it fast.

Just contact us within 48 hours of delivery at hello@aussiebiltong.com.au, tell us what went wrong, and we’ll take care of the rest.

Because when you order premium, grass-fed Aussie biltong, you should expect nothing less than greatness.

❗ Final Note

We’re a small Aussie business doing things the right way, using premium beef, chef-made batches, and ethical sourcing.


If there’s ever an issue, just reach out, we back our product and our people.