Privacy policy
Last updated: 5.01.2026
At Aussie Biltong, your privacy matters almost as much as our premium beef.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with us in any way.
When you shop with us, contact us, or sign up for updates, we may collect:
● Your name
● Email address
● Shipping/billing address
● Phone number
● Payment details (processed securely via third-party payment gateways we don’t store this info)
● Order and browsing history
● Any info you voluntarily provide (e.g. reviews, survey responses)
We use your information to:
● Process and deliver your orders
● Provide customer support
● Send order updates and tracking info
● Email exclusive offers, recipes, or product news (if you’ve opted in)
● Improve our site, services, and snack game
● Detect and prevent fraud or misuse
To give you the best experience, we work with trusted partners like:
● Payment processors (e.g. SHOP, PayPal)
● Shipping providers (e.g. Australia Post)
● Email platforms (e.g. Klaviyo, Mailchimp)
● Analytics tools (e.g. Google Analytics)
These third parties only receive the info they need to do their job and nothing more.
Yes, we use cookies not the chocolate chip kind, unfortunately. These help us:
● Improve site performance
● Understand how customers interact with our store
● Personalise content and offers
You can adjust your browser settings to block or delete cookies at any time.
We use secure servers, encryption, and best-practice data protections to ensure your personal info stays safe. Your payment data is processed through trusted gateways with full PCI-DSS compliance.
You have the right to:
● Access the personal info we hold about you
● Correct or update your details
● Unsubscribe from marketing emails (we’ll miss you, but we get it)
● Request deletion of your data (within legal limits)
To make a request, just email us at hello@aussiebiltong.com.au
If you're shopping from overseas, your data may be transferred and processed in Australia. By using our site, you consent to this transfer in line with this policy.
SMS Communications
When you provide your mobile phone number to Aussie Biltong, you may receive SMS messages related to your orders (such as order confirmations, shipping updates, and delivery notifications), as well as promotional messages where you have expressly opted in.
We collect and use your phone number solely for these purposes and in accordance with your consent. Message frequency varies. Message and data rates may apply. You can opt out of receiving promotional SMS messages at any time by following the unsubscribe instructions included in each message (replying STOP to the text) or by contacting us directly email: hello@aussiebiltong.com.au.
By subscribing to our SMS communications, you confirm that you are the authorised account holder or have permission from the account holder for the provided mobile number.
Abandoned Cart Communications
Aussie Biltong’s website uses cookies and similar tracking technologies to help keep track of items you place into your shopping cart, including when a cart has been abandoned.
This information may be used to determine when to send cart reminder messages via email or SMS, where you have consented to receive such communications.
✔ This explicitly references:
- Cookies
- Abandoned cart detection
- SMS usage
- Consent
SMS Data Protection
The above excludes text messaging originator opt-in data and consent. This information is not shared with, sold to, or disclosed to any third parties, except as required to deliver the messaging service you have requested (such as through our SMS service providers).✔ This explicitly:
- Excludes SMS opt-in data
- Protects consent records
- Still allows Klaviyo operational use
Location Information
We may collect limited location information such as your IP address or delivery address for purposes including fraud prevention, website analytics, order fulfilment, and determining appropriate shipping options.
We do not use precise location tracking for real-time monitoring, and location data is not used for SMS marketing unless required to comply with legal or delivery-related obligations.
Have questions about your privacy or how we handle data?
Reach out anytime:
Email: hello@aussiebiltong.com.au
Mail: Aussie Biltong, 191 Old South Head Rd, Bondi Junction NSW 2022